The Queensland Government is seeking Proposals for For the Provision of an Integrated Software as a Service (SaaS) Platform and Implementation Partner Services to Deliver Compliance Monitoring, Enforcement and Licensing Software Solutions. It includes:

• Provision of architectural services to determine an architectural solution that meets OIRs business requirements within the context of OIR’s architectural framework (e.g. information framework).
• Provision an integrated, configurable and extensible cloud-based ‘As a Service’ platform capable of delivering reusable in-scope capabilities for WHS and ESO compliance and ESO licensing business areas (see 4.4 and 4.5 for illustrations of in-scope capabilities and business areas).
• Provision of required end user platform software licence pricing for cloud-based platform for approximately 600 users.
• Design and implement a device-agnostic solution on the platform to replace:

1. Existing applications used by WHS and ESO compliance and enforcement staff to monitor and enforce compliance, manage advisories and manage customer service and interactions.
2. Existing applications used to manage electrical licences.
3. Existing integrations within scope of above-mentioned applications to be replaced. Includes integrations to bespoke OIR applications and external applications.

• Design and implement new integration requirements
• Implementation and integration services, based on an Agile methodology, in collaboration with OIR IT and Business representatives
• Testing services (unit, integration, system (in-sprint functional testing), regression, load and performance testing).
• Provision and maintain all required environments to enable ongoing development and continuous improvement of the platform post go-live.
• Ongoing support and enhancement of the platform and applications.
• Delivery of a data management strategy and options to manage historical information from applications being replaced.
• Data migration and data cleansing services based on selected option (see previous point)
• Technical knowledge transfer to OIR permanent ICT staff
• Technical documentation
• User documentation
• Training and Organisational Change Management services to support a large-scale rollout to 600+ staff geographically dispersed throughout Queensland
• Reporting functionality