TMR is currently undertaking a project to source and implement a Next Generation Ticketing Solution (NGTS). This new solution will enable the State to implement a new paradigm in how customers can manage and pay for their use of passenger transport services.

The multi-year Smart Ticketing Project will transform the way customers can travel on public transport by delivering new innovative ticketing technology to Queenslanders. The Smart Ticketing solution will extend the range of payment options available to customers for travel to include mediums such as bank cards, smartphones and wearable smart devices. To support this change, TransLink will require all the current go card equipment on all buses, trains and ferries to be changed to new devices which will also bring with it a significant level of organisational change and retraining across TransLink and all impacted Queensland Transport Operators frontline and head office staff. Queensland will also be among the leaders worldwide to implement the next generation of complex ticketing systems to replace its current go card solution.

To support development of this strategic initiative, TMR is now seeking to engage the market through an open Request for Information (RFI) and to assess the capability and experience of suppliers to deliver the scope relating to developing and delivering training in the use of ICT and technical equipment as well as business processes to TransLink and Transport Operator staff.