Awarded
RFI Contact Centre Options
Tender ID: 407292
Tender Details
Organisation:
Tender #:
506341
Status:
Awarded
Closing Date:
17 December 2019
Awarded Date:
06 May 2020
Tender Description
This RFI is being used to gather market research for WorkSafe New Zealand (WorkSafe) regarding their contact centre technology options. Vendors responding to the RFI will be an institution or organisation delivering contact centre software or the likes of call centre software for a small to medium size contact centre. WorkSafe expects their agents with the software to handle up to one hundred thousand (100 000) calls per annum with the ability to scale to the number of agents utilising the platform.
All options for supply are valid and will be considered.
Location
New Zealand
:
Auckland
:
Bay of Plenty
:
Canterbury
:
Chatham Islands
:
Gisborne
:
Hawke's Bay
:
Kermadec
:
Manawatu-Wanganui
:
Marlborough
:
Nelson
:
Northland
:
Otago
:
Southland
:
Subantartic
:
Taranaki
:
Tasman-Nelson
:
Three Kings
:
Waikato
:
Wellington
:
West Coast