The Service Delivery Office (SDO), is seeking to engage a suitable vendor to design a culture change program by 30 June 2019, to be delivered during FY 2019/20. This program must establish:

• a common identity across the SDO with which all staff can identify;

• greater understanding of different work styles and how to capture the benefits of this diversity in decision making and performance;

• a feedback approach which enables progress to be monitored and demonstrated, and foster positive behaviours;

• enabling resources to support achievement of the culture change; and

• a clearly documented action plan which sets out the activities, governance structure,roles and accountabilities required to achieve the culture change.