Closed
Request for Tender - After Hours Customer Call Centre Service
Tender ID: 364846
Tender Details
Organisation:
Tender #:
CPA/1298
Status:
Closed
Publish Date:
1 September 2018
Closing Date:
18 September 2018
Tender Description
Central Coast Council is seeking Tender's for a contract for services for the engagement of a customer service support for After Hours and adhoc business hour Council services, including call answering, call triage, call escalation, Service Request creation (via login to Council's CX Cloud system), quality service delivery, daily log report and weekly/monthly/quarterly data analysis reports.
Enquiries: Maree Walker
Telephone: (02) 4305-5700
Email: maree.walker@centralcoast.nsw.gov.au
Closing Time: 2:00pm on 18 September 2018
Location
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