Closed
Provision of an IT Service Management System
Tender ID: 345844
Tender Details
Organisation:
Tender #:
RTWSA042935
Status:
Closed
Publish Date:
7 February 2018
Closing Date:
5 March 2018
Tender Description
D18/24129 - The project scope includes the provision of an Information Technology Service Management system (ITSM) tool that can provide the following functions:
* Incident Management
* Problem Management
* Change Management
* Build and Release Management
* Configuration Management Database
* Request Fulfilment
* Knowledge Management
It also includes the implementation of the ITSM tool and ongoing support/maintenance.
Location
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