Awarded

Measuring Customer Experience

Tender ID: 275943


Tender Details

Organisation:
Tender #:
WS245981  
Status:
Awarded
Closing Date:
26 July 2016
Awarded Date:
06 February 2018

Tender Description

Sydney Trains are seeking to source a provider for Measuring Customer Experience to provide a meaningful measurement framework to track change in customer experience and cascade this information to the appropriate level within the organisation.

Sydney Trains is intending to award up to 5 years contract.

The measurement framework gives Sydney Trains & NSW Train-Link the ability to align deliverables with customer requirements and build a performance based culture.


Location

New South Wales   :   Central West   :   Far North Coast   :   Far West   :   Hunter   :   Illawarra   :   Mid North Coast   :   Murray   :   New England   :   Orana   :   Riverina   :   Southern Highlands   :   Sydney  

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