To procure a Business Process Management (BPM) toolset for staff to optimise core N&I processes & equipment maintenance through process automation, understanding process bottlenecks, reducing human error, miscommunication and focussing staff on the requirements of their roles.

Design, Implementation, Training & Support Services for a BPM toolset to include the following functions:
* Process Design & Modelling Tool;
* Integrated development environment to implement BPM workflows & mobile apps from BPM models;
* Business process engine to choreograph process steps & messaging person-person, system-system and person-system;
* Process monitoring, business analytics to identify process issues, opportunities & trends;
* Adequate security user authorisation and authentication, access control to files & data;
* The first set of BPM workflows; for PTA infrastructure control and maintenance staff to quickly and accurately update, raise and complete equipment breakdown work orders;
* Mobile apps (iOS & Android) related to the first BPM initiative, so that staff can raise, review, update & complete work orders on mobile devices;
* The BPMS will integrate with a number of enterprise systems including SCADA (Citect, Phoenix Train Control, MacroView), ABB Ellipse ERP, Ms Exchange Server, Objective ECM;
* Establish best practice of toolset usage & training for business domain experts and non-IT staff;
* Establish best practice & training of IT support roles for new toolset;
* Provide BPMS training for Business domain experts (≈10), business users (control officers, maintenance staff - ≈150 - theatrette setting) & IT architectural, development & support staff (≈25); and
* Maintenance Support for BPM Toolset.