Supply and Installation of NSWT Regional CCTV and CHIP

⁠⁠⁠NSW Trains operates Rail and Coach Services across New South Wales with Rail services extending from Sydney (Central) into all major regional centres within NSW and into Canberra, Queensland and Victoria.  NSW Trains is also responsible for station management across NSW Intercity and Regional NSW locations including operating station infrastructure. The intent of NSW Trains is to provide customers with a safe and secure journey. 

In order to provide a safe and secure journey for passengers, NSW Trains utilises the Sydney Trains CCTV and Help Point Systems within the Sydney Trains rail network area which includes locations north to Hamilton and throughout the Hunter, South to Nowra, South West to Goulburn and West to Lithgow.  There is no CCTV at any regional NSW Trains beyond the Sydney Trains rail network area with the exception of Coffs Harbour Station.  

Through this project, NSW Trains intends to rollout a largely decentralised CCTV and Customer Help and Information Point (CHIP) capability to regional station and coach stop locations with the first phase of this deploying to 22 regional NSW locations. CCTV and CHIP functions at these locations will be primarily used for customer support and post event analysis by the NSW Trains Regional Customer Support Centres (RCSC) located at Maitland, Katoomba and Wollongong, the Daily Operations and Continuity Centre (DOCC) and will also be available locally at each station to be used by station staff for monitoring, investigating safety incidents, customer complaints, criminal offences and operational issues. CCTV monitoring will also be jointly used by the existing Sydney Trains Security Monitoring Facility (SMF). The system will need to be compatible with the overarching Sydney Trains CCTV and Help Point System as NSW Trains intents to ultimately migrate the solution into the overarching Sydney Trains CCTV and Help Point System.