Closed

EAMS Transition Support

Tender ID: 222202


Tender Details

Organisation:
Tender #:
CON5965  
Status:
Closed
Publish Date:
1 April 2015
Closing Date:
30 April 2015

Tender Description

⁠⁠⁠Queensland Rail is looking for a service provider to deliver the following outcomes in the provision of EAMS support:

* Availability of systems
* Responsiveness to ICT and Business issues
* Resolution of incidents and issues
* Validity of application versions

Queensland Rail's primary outcomes of the arrangement are as follows:

* Deliver flexibility through managed services that are able to expand and contract with organisational change
* Meet Queensland Rail business and performance requirements for highly available, high performance, reliable, secure and cost-effective Service  
* Support business initiatives and priorities
* Financially effective solutions and services with cost efficiencies delivered through the contract period
* Achieve low risk entry into new technologies and/or services
* Minimise disruption and risk to Queensland Rail operations and personnel during the transition period
* Applications maintained and supported in accordance with QR’s procedures and policies.

Please Note: Associated Modules and Schedules to the Draft GITC Contract will be released via an Addendum shortly.



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