Discovery Services – Modern Channel Strategy
Tender ID: 555619
Tender Details
Organisation:
Tender #:
DM-23584
Status:
Closed
Publish Date:
29 April 2024
Closing Date:
03 May 2024
Tender Description
This Tender is invited by the Issuer.
The Department of Agriculture, Forestry and Fisheries (DAFF) is seeking a vendor to undertake a discovery for a modern channel strategy across Agricultural Exports.
The Taking Farmers to Markets program within the Digital Business Division seeks to appoint suitably skilled, qualified and experienced resources to develop a strategy and roadmap that will outline the desired end state and scope of what needs to achieve.
Outcomes of the engagement include:
- Service map, documenting all current service and support interactions, across all channels and all teams.
- Documented research report highlighting pain points, areas of opportunity, best practice examples, insights and principles.
- Proposed channel strategy and a future state narrative that aligns to business and user needs.
- View of current level of maturity and the investment required to achieve to desired future state.
- Product roadmap that details the steps, time and resources required to achieve the desired future state.
The discovery phase will last for 6 weeks. There will the option to further extend the team for up to a further 6 weeks at the department’s discretion.